Returns, Refund & Cancellation Policy
- Returns are only accepted if the product is not as described or received the wrong product/ Variant as ordered by the customer.
- If above point is true for any customer, then they are eligible for a return as per below conditions.
- Customer to report and contact our support team within 03-days of delivery of product.
- customer to provide details in support of how the item differs from its description or receipt of wrong product.
- returns approved only if the support team is fully satisfied in respect of above points.
- Your return approval / Disapproval will be conveyed by our team to the customer's mail ID and related process of return if any.
- If return approved, the customer will be responsible for shipment of product to our mailing address which will be conveyed through mail. (shipping cost non refundable)
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, then your refund will be processed, and is credited automatically to your original method of payment or in the form of store coupon codes as per customer request, within 5 to 7 working days.
- Store coupon codes once issued cannot be processed for cancellation or for any changes like validity of date, transfer of coupon codes etc.
- If order is placed using a store coupon code, in such instances if any refund applicable, then the amount equivalent to the amount of coupon code used will be refunded back in the form of store coupon code only, in any instance amount will not processed for account refund. (Example: If customer orders item of Rs. 100/- and has paid Rs. 50 using store coupon code and Rs. 50 from account, if refund applicable then Rs.50 will be refunded as store coupon code and Rs. 50 will be credited to customer account)
Cancellation (If Applicable)
- After order placement by customer , if order is not processed within 10 days or item not in stock - the order will get cancelled automatically by our system and full refund will be initiated to customer.
- If Order has left our warehouse facility to our courier partner for shipment and is due for shipment, and customer request for cancellation, at this stage order can be processed for cancellation by deducting cancellation fees of 50% of the order value (include all charges and taxation)
- If order gets shipped from our courier partner, at this stage the order cannot be processed for cancellation.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your Bank or credit card issuer, it may take some time before your refund is officially reflected in your account.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and after confirmation from us your can send your item to our mailing address as intimated in the mail.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- after confirmation on return from us, to return your product, you should mail your product to: our mailing address as intimated in our mail.
- You will be responsible for paying for your own shipping costs for returning the items. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (90 Days buyer protection)
- Refunds is also offered if ordered product is not recieved by the customer or not delivered or paritially delivered or damaged products or not fulfilled by us within 90-Days. U can always contact us on firstname.lastname@example.org